Data retention
How long data is kept
| Plan | Retention |
|---|---|
| Starter | 12 months |
| Growth | 24 months |
| Scale | 36 months |
| Business | Agreed per contract |
| Trial | Growth's |
Retention covers all analytics data: events, sessions and transactions. Each is deleted that many months after its own time.
A person is deleted, with their identities, when they have no event left inside the retention.
The project's Project settings → Privacy & data shows the retention that applies, from the plan.
When the plan changes
When the organization's retention changes, Rabolic applies the new retention to the data already stored:
- an upgrade keeps data longer;
- a downgrade, once it takes effect, deletes everything older than the new retention.
Before a downgrade, the dashboard warns you if your projects or retention exceed the new plan.
When data is deleted
| When | What is deleted |
|---|---|
| An event, session or transaction is older than the retention | That event, session or transaction |
| A person has no event left inside the retention | Their profile and identities |
| You delete a person (a privacy request) | Their profile, identities, events and transactions, including people merged into them |
| You delete a project | Its events, sessions, people and transactions. Its keys stop working |
| You delete the organization | Every project in it |
| A trial ends without a plan | The event data, 7 days later |
| A canceled plan's paid period ends | The event data, 30 days later |
When data is deleted because access ended, the organization, its members and its projects stay. Rabolic emails the owners 2 days before. See Read-only and deletion.
Usage counts and invoices are kept separately, for as long as the law requires.
Consent and privacy
What Rabolic collects and never collects, IP addresses (never stored), location from DB-IP, consent states, cookieless mode, sensitive properties and privacy requests.
Overview
Find your way around the Rabolic dashboard. The navigation, the filter bar (dates, comparison, platform, environment), sharing links, tables and search, and the project Overview page.